Para la interpretación legal, la versión en inglés es la que prevalece.
Account & Data Deletion — SyncApp
Last updated: 2026-05-12 Contact: support@syncapp.app Privacy / data-rights contact: privacy@gamalabs.in
This page describes how to delete data SyncApp stores about you. SyncApp is built and operated by Gamalabs, an independent app studio in Hyderabad, Telangana, India.
SyncApp does not create user accounts
SyncApp does not create or store user accounts on our servers. To use a SyncApp product (SyncApp for OneDrive, SyncApp for Google Drive, etc.) you sign in with your existing cloud-provider account (Microsoft, Google, Dropbox, etc.) via OAuth. Your identity stays with that provider.
What this means for deletion: there is no "SyncApp account" to delete. Deletion is a combination of (a) clearing the data SyncApp stores locally on your device, (b) revoking SyncApp's access to your cloud-provider account, and (c) deleting the small amount of data SyncApp stores server-side for purchase verification and support.
1. Delete data on your device
Open the SyncApp app → Settings → Privacy → Reset all local data.
This clears:
- Cached sync pairs and folder mappings
- Local sync history
- Cached cloud-provider tokens
- Cached entitlement state
Alternatively, uninstall SyncApp. Uninstalling rotates the anonymous install ID and removes everything stored under SyncApp's app data directory on your phone.
2. Revoke SyncApp's access to your cloud account
To stop SyncApp from reading or writing files in your cloud-provider account:
| Cloud provider | Where to revoke access |
|---|---|
| Microsoft OneDrive | https://account.microsoft.com/privacy/app-access |
| Google Drive (future) | https://myaccount.google.com/permissions |
| Dropbox (future) | https://www.dropbox.com/account/connected_apps |
| iCloud (future) | iPhone/iPad → Settings → [Your Name] → Sign-In & Security → Apps Using Apple ID |
| Box (future) | https://app.box.com/account/settings#externalapps |
| MEGA (future) | mega.nz → Account → Security → Session history |
| pCloud (future) | https://my.pcloud.com → Settings → Linked apps |
After revocation, no further sync runs will succeed and you can safely uninstall SyncApp.
3. Delete server-side data
SyncApp stores the following data on our servers (Firebase Firestore + Firebase Storage, hosted in Google's us-central1 region):
- Anonymous install ID (Firebase Installation ID) — an opaque identifier that is not linked to your name, email, phone, or any other personally identifying information.
- Anonymous Firebase Auth UID — a per-install ID used to scope support tickets to your install.
- Purchase verification token — only present if you bought a Pro subscription or Lifetime plan. Issued by Google Play Billing; does not include your name, email, or card information.
- Entitlement record — the verified plan, expiry timestamp, and last-verified timestamp. Only present if you bought a paid plan.
- Support ticket text and attachments — only present if you submitted a support ticket from within the app.
To request server-side deletion, email support@syncapp.app with the subject "Delete my data". Include:
- The anonymous install ID (Settings → About → Send debug info, then paste the install ID from the bundled debug report).
- If you bought Pro: your Play Store order ID (visible in your Google Play purchase history).
We process deletion requests within 14 days.
For privacy-rights requests under GDPR, UK GDPR, CCPA, or India's DPDP Act, write to privacy@gamalabs.in.
What is automatically deleted (no request required)
| Data | Auto-deletion |
|---|---|
| Crash reports (Firebase Crashlytics) | 90 days (Firebase default retention) |
| Analytics events (Firebase Analytics) | 14 months (Firebase default retention) |
| Support tickets | 90 days after the ticket is closed |
| Entitlement record | Removed when your purchase expires or is refunded |
| Anonymous install ID | Rotated on every reinstall or "Clear data" |
What is never sent to SyncApp
- Your file contents. Photos, videos, documents, and any other files you sync go directly from your device to the cloud provider you chose (OneDrive, Google Drive, etc.). They never travel through SyncApp's servers and we cannot read them.
- Your cloud-provider password or sign-in credentials. OAuth tokens are issued by the cloud provider and stored on your device only.
- Your name, email, phone number, address, or any other personally identifying information.
- Your contacts, calendar, location, or camera roll outside of folders you explicitly paired.
There is no data of these kinds for you to delete from SyncApp's side, because SyncApp never had it.
Related
- Full Privacy Policy — covers everything SyncApp does with your data, not just deletion.
- Each product's Play Store listing has a per-product Data Safety disclosure under the listing's About this app section.
For any question not answered above, email support@syncapp.app and we'll reply within 48 hours.